Terms and conditions of sale

1 Seller

The activities are sold by REALM EXPERIENCE GROUP, a simplified joint-stock company (SAS) with a share capital of 75,000 euros, registered with the Épinal Trade and Companies Register under number 106 708 837, whose registered office is at 44 rue du 12ᵉ Régiment d’Artillerie, 88100 Saint-Dié-des-Vosges, France. It runs the INOOMA Experiences leisure complex (“INOOMA”).

For any question: contact@inooma.fr. The publisher and host of the site are listed in the legal notice.

2 Scope

These terms apply to activity bookings made on inooma.fr. A quote request for a group or an event is covered by a quote and its own terms.

The version that applies to an order is the one you accepted when placing it. Every change to these terms creates a new version, which only applies to orders placed after it goes online.

3 Activities and bookings

A booking covers an activity package, on a set date and time, for a number of players between the package’s minimum and maximum. Some packages reserve the activity for your group alone; others share the time slot with other players. The MINI'S ticket is valid for the whole chosen day, during opening hours.

The access conditions of each activity, in particular the minimum age and the supervision of children, are on its page. A session starts and ends at the scheduled times: arriving late shortens your playing time. On site, every player follows the safety instructions given by the team and displayed in the complex.

4 Order

You put together your plan: one or more activities, their times, the number of players and, where relevant, their options. Before you pay, the summary shows each booking and the total price, and you can still change your plan.

When you move on to payment, the places in your order are held together until the deadline shown. If payment has not started by that deadline, they go back on sale.

The order is firm as soon as the payment is validated or, for a group payment, as soon as the card authorisation is in place. You then receive a confirmation email with your order number and a management link to find and cancel your bookings.

5 Prices

Prices are shown in euros, all taxes included. The price of a booking depends on its package and its number of players. It is fixed when you order, including the discount of any promo code: a later price change does not affect it.

6 Payment

Payment is made online, by bank card or by another method offered on the payment page. It is processed by Stripe: INOOMA never has access to your full card number. The order is paid for in one go.

Pay as a group

With “Pay as a group”, the organiser guarantees the order total with a card authorisation, without being charged, then shares a link with friends so they can pay equal shares. At the collection deadline shown, the organiser is charged whatever remains to be paid.

Paying with a credit

A credit can pay for all or part of an order. If it covers the full amount, the order is confirmed without a card payment.

Birthday parties

For a birthday booking, a deposit is paid online to confirm the party; the balance is paid at reception on the day of the party. A guest added at the last minute is also paid for on site, within the limits of the package.

7 Right of withdrawal

Under article L221-28, 12°, of the French Consumer Code, the right of withdrawal does not apply to leisure activities provided on a specific date or during a specific period. A paid booking can therefore only be cancelled under the rules below.

8 Cancellation by the customer

You can cancel a confirmed booking online, from your management link or your customer account, up to 2 hours before it starts. For a birthday booking, this deadline is 72 hours before the party. Each booking in an order is cancelled separately.

After this deadline, the booking can no longer be cancelled. A booking bought less than 2 hours before it starts, or a MINI'S ticket for the same day, therefore cannot be cancelled once paid: the booking page warns you before payment.

A booking whose players do not show up remains due and gives no right to a credit or a refund.

9 Credits

A credit is a bearer credit, valid for 12 months from its issue on KICK LAB, MINI'S and CUBE TV activities. It is sent by email to the address used for payment. Anyone who holds its code can use it, in one or several goes, until its amount is used up. It cannot be exchanged for cash, and any amount left when it expires is lost.

10 Cancellation by INOOMA

If INOOMA cancels a confirmed booking, for example because of a closure or a technical incident, each payer is refunded to their card for the amount they paid and also receives a credit of 20% of that amount.

If a payment arrives when the places are no longer available or the time slot can no longer be booked, that payment is refunded in full.

11 Personal data

The data in your order is used to manage it, keep you informed of its progress and meet our accounting obligations. How it is used and your rights are described in the privacy policy.

12 Complaints and mediation

For any complaint, write to contact@inooma.fr and include your order number.

If your written complaint has not been resolved, you can turn to a consumer mediator free of charge, under the conditions set out in articles L611-1 et seq. of the French Consumer Code.

13 Governing law

These terms are governed by French law. In the event of a dispute, you may bring the matter, at your choice, before the court of the place where you lived when you ordered or the court of the place of the activity.